Q:It doesn't pick up local channels？

A:First: Please connect both the USB and RF ports of our antenna to your Portable TV/DVD.

Second: Make sure the cables of the antenna are stretched out and not tied together.

Third: Please put the antenna near the open position, the head of the antenna receiving signal source should not be blocked.

Fourth:TV setup menu, set CHANNAL mode to Auto Scan.

Fifth: If the operation is not clear, please read the operation guide and manual carefully, or to tell us!

Q:Why does the Portable TV/DVD Player seem to be unable to power on?

A:Please make sure the machine is fully charged. When not using the machine, please turn the power switch to the OFF position to save power. If you still can't turn it on, please to tell us!

Q:Why can't Portable TV/DVD Player read the disc?

A:First: check your discs when scratched and damaged (Blu-ray discs are not supported)

Second: Check if the movement is close to the centre position, if not, please push the movement by hand to the position close to the centre point.

Third: If you still can't read the disc, please tell us!

NOTE:The buyer's shopping experience has always been the focus and pursuit of our work. If you have any problems by "Get Product Support” on the right side of your order information or our After-sell E-mail, and you will be offered fast and solutions in 24 hours.